Shipments and returns

Your pack shipment

As general, packages are shipped within 48 hours after receipt of payment, with tracking number and signature delivery. Whichever way of shipping you choose, we will provide you with a link so you can follow your order online.

Shipping costs include handling and packaging costs, as well as postal charges. We are not responsible for any damage to your package after shipment, but we do our best to protect all fragile items.


All shipments are made by certified mail or currier to ensure delivery, well packaged so it arrives in perfect condition and the cost is automatically calculated based on the total weight of the order.

Another option is to come pick up your order from our store, in this case, at the time of selecting the desired type of shipping you must choose "ARTAMA - Store Pickup" and it shall not added any shipping charge.


ARTAMA no warranty on products or services that have been sold by other parties.

To exercise the warranty, they should contact and put in our knowledge of manufacturing defect, indicating the order number.

It will tell you the address where you should always deliver the defective product in the original packaging and with all its contents.

Shipping costs and shipping the defective product for testing will be provided by the buyer.If indeed it is a manufacturing defect, the product will be repaired or replaced by an equal. The cost of shipping product defect remedied borne by ARTAMA.

If it's not a manufacturing defect, the product will be available to the customer in the direction where it has previously been sent for testing, for removal, in person or by a transport agency to determine.

In no event ARTAMA bear the cost of shipping the product to the customer, in this case.

To make your return, please send an e-mail through the following address:

Returns will only be accepted when have been duly notified within 14 calendar days from the date of receipt of the order.